Burcham Hills’ Director of Marketing and Sales, Michelle Traill-Crosser, was recently featured on Morning Blend on FOX 47 News. In this segment, Michelle shares what makes our community so special – highlighting our longevity (51 years!) and unique position as the only Life Plan Community in the East Lansing area.
Watch the video to see how Burcham Hills continues to set the standard in senior living.
We’re thrilled to share some exciting news that directly impacts the quality of life in our community. LCS®, the company that manages our senior living community, has once again been recognized as the leader in resident satisfaction among Independent Senior Living Communities in the 2024 J.D. Power Senior Living Satisfaction Study. This marks an unprecedented sixth consecutive year of excellence.
What makes this achievement particularly meaningful for our residents is the sweep of all six factors that matter most in senior living:
“This recognition reflects our unwavering commitment to putting residents first,” says Joel Nelson, CEO of LCS, the parent company of LCS®. “It’s a testament to the dedication of our community team members who work tirelessly to create exceptional experiences for our residents every day.”
As a community managed by LCS®, we benefit from innovative Signature Programs, which bring elevated hospitality and quality care to every aspect of community life. Combined with the expertise of managing over 130 communities nationwide, LCS® communities ensure resident receive the very best in senior living.
The J.D. Power study, which surveyed residents who have lived in independent living, assisted living, or memory care communities within the past three years, reinforces what our residents experience daily – a commitment to excellence and satisfaction that goes above and beyond.
We’re proud to be part of a network that consistently sets the standard for senior living satisfaction. Want to learn more about what makes our community special? We invite you to schedule a visit and experience our award-winning service firsthand.
2700 Burcham Drive
East Lansing, MI 48823
Resident Center: (517) 336-3473
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
About LCS®
LCS®, An LCS® Company, has the experience to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. As the nation’s fourth-largest operator of senior living communities, we provide innovative solutions to more than 130 communities and serve over 40,000 seniors. LCS® has also ranked highest in customer satisfaction for six consecutive years among independent senior living communities in the J.D. Power 2024 U.S. Senior Living Satisfaction Study. The awards make LCS® the most awarded Senior Living Provider in the nation. For more information, visit lifecareservices.com.
On Thursday, April 25, 2024 Burcham Hills Retirement Community commemorated 50 years of service to the community with a festive celebration to recognize their half-century of impactful work.
The theme of the celebration was “Where Tradition Meets Tomorrow,” which paid homage to the community’s roots as well as its impressive advances over the years. The event featured entertainment, delicious food and drinks, and an interactive community art piece, where the wingspan of attendees was measured with yarn and is now being woven together into a textile to be dedicated at the community’s annual art walk in June.
Since the community has a long-standing relationship with Michigan State University, Sparty the Mascot was also present at the event. The original person to portray Sparty now lives at the Burcham Hills community. The Christman Company, the construction company that built the community 50 years ago, served as the presenting sponsor for the event.
“This is a celebration of who we are as a community as a whole – from our residents to our team members,” shares Kari Rennie, executive director of Burcham Hills. “Our longest-tenured employee, Dave Oxendale, has been with us for 46 years! We also have legacy residents who live here because family members before them called Burcham Hills home. We’ve grown so much over the years and have such a rich history.”
The celebration, which lasted into the evening, reminds all of us the power of community and connectedness, which is found in the welcoming environment created by Burcham Hills. Here’s to another 50 years! Contact us today to learn more and schedule a visit.
Photo credit: McShane Photography
Burcham Hills is proud to announce a new collaboration with Stunio, a local tech startup. This groundbreaking partnership aims to revolutionize resident services by connecting Burcham Hills’ residents with the diverse skills and services offered by local college students.
At the heart of this collaboration lies Stunio’s innovative platform, designed to bridge the gap between eager college students seeking valuable opportunities and residents of Burcham Hills in need of reliable assistance. From pet care to gardening, cleaning, and companionship, residents now have access to a wide array of services conveniently provided by trustworthy local college students through the Stunio platform.
Kari Rennie, Executive Director at Burcham Hills, expressed enthusiasm about the partnership, stating, “This collaboration reflects our dedication to providing unparalleled services and enriching our residents’ lives. By harnessing Stunio’s innovative platform, we not only connect our residents with dependable college students but also cultivate a sense of community and mutual support.”
Adam Green, Founder and CEO of Stunio, echoed this sentiment, emphasizing the shared mission of community empowerment. “Our partnership with Burcham Hills perfectly embodies Stunio’s mission to connect communities of people who need each other, enabling them to thrive together and live their best lives,” he remarked.
This partnership aligns seamlessly with Burcham Hills’ ongoing commitment to enhancing residents’ quality of life through innovative solutions. By integrating Stunio’s services, Burcham Hills aims to foster a vibrant and interconnected community, where residents can access the support they need while providing local college students with valuable opportunities to contribute to their community.
This collaboration marks a significant step forward in redefining resident services and fostering community connections at Burcham Hills. For more information, contact us or come for a visit at the community to learn more and see all the benefits of this partnership in action.
DES MOINES, Iowa. Nov. 15, 2023 — Burcham Hill’s management company, LCS®, An LCS Company, has been recognized as #1 in Resident Satisfaction among Independent Senior Living Communities for the fifth consecutive year and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities. The awards make LCS® the most awarded Senior Living Provider in the nation. The J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized LCS® for excellence in:
“Receiving this recognition from J.D. Power, one of the most respected consumer insights organizations in the world, demonstrates our focus on the most important part of our business: our residents and their families,” said Joel Nelson, CEO of LCS, the parent company of LCS®. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication.”
LCS® provides senior living management solutions to more than 140 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.
The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/jd-power-us-senior-living-satisfaction-study-award-information.
For more information about Burcham Hills please contact us today to learn more, schedule a visit, and our team will be in touch shortly.
About LCS®
LCS®, An LCS Company, has the experience required to grow community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, LCS® sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. LCS® is the nation’s third largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at LCS®, Experience Is Everything. For more information, visit www.LCSnet.com.
EAST LANSING — It’s been 60 years since Cyrus Stewart walked into Spartan Stadium as Sparty, but he bears physical proof that he was one of the very first students at Michigan State University to portray the mascot.
“Give me your finger,” Stewart, 82, said Wednesday afternoon, his voice echoing off the high ceiling inside the west lobby of Spartan Stadium. Just a few feet away stood the original Sparty statue, unveiled in 1945 and moved inside the stadium in 2005.
He points to his own nose, “Put your finger right in there. Can you feel the dent?”
The obvious dent is at the bridge of Stewart’s nose, where the mouth of the more than 4-foot-tall, 30-pound, fiberglass Sparty head rested when he wore it during football games from 1959 to 1963.
“The problem was it was so damn heavy,” he said. When Stewart was running onto the field its mouth would slam back into the bridge of his nose repeatedly, he said.
“So many times when I came out of the game I’d have two black eyes.”
That was the price he paid to be Sparty — long before the mascot’s outfit was redesigned and became much lighter and safer to wear. Stewart, who went on to teach at MSU for more than 50 years after he graduated said taking on the role was a seminal experience, worth every bump and bruise.
“I think Sparty represents everything that’s good about Michigan State,” Stewart said.
Over the mascot’s 68-year history, the students who have portrayed him have said being Sparty was, and always will be, bigger than any of them.
The mascot is, without a doubt “one of MSU’s biggest hype men,” said Caeden Hunter, 21, who portrayed him for four years before graduating this spring.
Hunter’s time as Sparty is separated from Stewart’s by six decades but Hunter feels the same about the mascot’s significance. Sparty is about so much more than sports, he said: “The excitement that follows him is something that’s really cool. He’s a big pillar of the MSU community.”
Contact us today to learn more and schedule a visit.
We are thrilled to announce that LCS® has been named a Gallup Exceptional Workplace Award Winner for 2023. This prestigious award recognizes organizations that have achieved exceptional performance in employee engagement and workplace culture.
As a LCS® community, part of the LCS family of companies, we are deeply committed to creating a positive and engaging workplace culture that empowers our employees to thrive both personally and professionally. We believe that our success is directly tied to the dedication and hard work of our team members.
The Gallup Exceptional Workplace Award is based on a rigorous evaluation process that includes surveys of employees and managers, as well as an in-depth analysis of organizational culture and leadership practices. To receive this award, organizations must score in the top percentile of all companies surveyed, demonstrating exceptional performance across a wide range of metrics related to employee engagement, satisfaction, and well-being.
We believe that our commitment to creating an exceptional workplace is reflected in the quality of care and service that we provide to our residents and their family members. By fostering a positive and engaged workplace culture, we are able to attract and retain top talent and provide the highest levels of hospitality and care to those we serve.
We are grateful to our employees for their dedication and hard work, and we are thrilled to share this exciting recognition Gallup has presented to LCS. As we look to the future, we remain committed to building on our successes and continuing to foster a workplace culture that empowers our employees to thrive and excel.
To learn more about careers at Burcham Hills, click here. To see how life at a community led by a strong, hospitality-focused employee base could enhance your life or that of a loved one, click here to contact us today.
in J.D. Power 2022 U.S. Senior Living Satisfaction Study
Burcham Hills, managed by LCS®, An LCS® Company, announced that its management company ranked highest in customer satisfaction with independent senior living providers for the fourth consecutive year in the J.D. Power 2022 U.S. Senior Living Satisfaction Study. Burcham Hills is proud to be a part of LCS®, which also achieved the highest score in all six factors of independent living resident satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty.
“LCS® is honored to again be recognized as the best in customer satisfaction among independent senior living providers,” said Joel Nelson, CEO of LCS, the parent company of LCS®. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in more than 30 states. This award recognition is the result of our team’s focus on providing the best independent senior living experience for our residents.”
LCS® ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents of the largest* U.S. independent senior living providers within the previous three years.
To schedule an experience and learn more about Burcham Hills, request a visit online or call (517) 253-9980.
About LCS®
LCS®, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, LCS® sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. LCS® is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at LCS®, Experience Is Everything. For more information, visit lifecareservicesLCS.com.
*Independent living providers included in the study must have had at least 7,000 living units and could not solely operate entrance-deposit communities. Included assisted living/memory care providers must have had at least 10,000 assisted living and/or memory care living units. Living unit data based on the Argentum Largest Providers Report, 2021.
