Life Care Services Ranked Highest in Customer Satisfaction by J.D. Power

It’s a Proud Time to Live at Burcham Hills

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining 

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Burcham Hills want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page


Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit for more details.

Categorized as News

COVID Update: Fall and Winter Celebrations

Dear Burcham Hills community,

As we begin to plan for fall and winter celebrations, Burcham Hills has established precautionary measures to reduce the risk of exposure to COVID-19 and help keep residents and employees safe. We realize the upcoming weeks are traditionally a time of family gatherings and special events, yet the health and safety of our employees and residents remain our top priority.

Our community continues to follow the guidance from the Centers for Disease Control and Prevention and local health authorities. We also encourage our employees, residents and their families to follow the additional protocols provided for fall and winter celebrations:

  • When possible, host events outdoors instead of indoors.
  • Limit the number of invited guests.
  • Follow social distancing guidelines.
  • Encourage guests to bring their own face mask, hand sanitizer and other supplies.

Of special importance, if you are planning in-person holiday gatherings with people outside of your household, consider asking all guests to strictly avoid contact with people outside of their households for 14 days before the gathering. This will help reduce the risk of exposure.

We realize these are challenging times and appreciate your consideration of these protocols to help keep our residents and their families safe and healthy.

Categorized as News

How to Make Roasted Sweet Potato and Ginger Soup

Learn how to make Roasted Sweet Potato and Ginger Soup with our Executive Chef, Kevin and the Manager of Sales and Development, Michelle. Enjoy their witty banter and learn some really great cooking tips, like what it means to “sweat the onion”. Also enter to win dinner for two cooked by Chef and delivered by Michelle just by suggesting a clever name for our cooking show! Email your suggestion to by November 30th.

Subscribe to our YouTube Channel for additional cooking videos and more!

What is Reflexology?

Reflexology dates back up to 6000 years ago, with evidence of the healing practice being used in Egypt and China. It is based on the principal that everything in the body is connected by nerves. The hands and bottoms of the feet contain nerve endings that connect to every organ and body system. Another principal of reflexology is vitalism, a concept which explains our bodies as being governed by an innate intelligence that monitors and promotes self-healing. The stimulation to these reflex areas during a reflexology session help stimulate the rest of the body in a way which promotes healing and balance. There are many research studies across the globe that agree that reflexology is effective at helping prevent and treat a plethora of health conditions (one of the most significant studies was published in the Journal of Multiple Sclerosis and found that “specific reflexology treatment was of benefit in alleviating motor, sensory, and urinary symptoms in MS patients.”) there is some disagreement on how reflexology works. There are four primary theories that best describe how it works:

  1. Central Nervous System Adaption Theory

This theory is based on the late 19th century discovery by Englishmen Sir Henry Head and Sir Charles Sherrington that uncovered a relationship between our skin and organs, in which external stimuli (i.e., application of pressure on the hands or feed) causes the nervous system to trigger a desired healing effect.

  1. Gate Control Theory

The gate control theory refers to pain being an experience subjectively created by the brain, hence the pain-relieving characteristic of reflexology occurs because massage improves mood and stress.

  1. Vital Energy Theory

Bordering on the ancient concept of yin and yang, this theory claims that

stress impedes the flow of the “vital energy” that exists in each human body —  reflexology helps keep the flow of this energy uninhibited.

  1. Zone Theory

Based on the principle that our hands and feet can be charted into “reflex zones” that correspond to  organs and other parts of the body.